Effective communication is the hidden skill that separates average maintenance professionals from influential leaders. This presentation provides practical strategies to help maintenance specialists capture attention, maintain engagement, and secure commitment to action from diverse stakeholders.

I'll address the unique communication challenges maintenance professionals face—both when explaining technical concepts to non-technical audiences and when collaborating with fellow technical experts. You'll learn how to craft compelling messages, develop audience-specific communication styles, leverage visual tools that simplify complex concepts, and build the trust essential for effective workplace relationships.

• Attention-grabbing communication techniques overlooked by most professionals
• Advanced yet easily-learned influence strategies for maintenance contexts
• Adapting communication approaches for different organisational levels
• Building rapport and establishing credibility across technical boundaries
• Leveraging visual aids and analogies to simplify complex concepts
• Utilising modern communication tools for maximum effectiveness

Critical Takeaways:

1. Practical techniques to capture audience attention, maintain engagement, and secure commitment
2. Methods to tailor communication style based on audience (executives, managers, direct reports)
3. Advanced influence strategies specifically designed for maintenance professionals.

With 30+ years of engineering and maintenance expertise across two major U.S. corporations, Kevin pioneered reliability excellence as Anheuser-Busch's first Certified Maintenance and Reliability Professional (CMRP). His leadership culminated in overseeing production and maintenance for Anheuser-Busch's Canadian Breweries.