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9:30

10:30

July 29, 2025

XCHANGE: Capturing Critical Knowledge Before It Walks Out the Door

Xchange
Day 02

Many organisations face significant business risk as institutional maintenance and reliability knowledge resides with an aging workforce. This session examines effective strategies for knowledge retention before this expertise is lost. We'll explore systematic approaches to documentation, mentoring programs, digital knowledge capture tools, and succession planning. Participants will share successful methodologies for identifying critical knowledge, making tacit knowledge explicit, and creating systems that ensure continuity. Join colleagues to develop practical approaches for preserving the valuable expertise that drives operational excellence.

Topics:

Shifting Workforce Dynamics and Knowledge Retention

Speakers

Marissa Cowcher
Marissa Cowcher

District Planning Superintendent

Aurizon

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See you there!