Domtar is a privately held pulp and paper company with 14,000 employees and 58 pulp, paper, packaging, and lumber mills across North America. In a capital-intensive, highly competitive industry like pulp and paper, reliable manufacturing is not optional — it's essential.

Over the years, Domtar has cultivated a reliability culture by focusing not on flashy technology, but on the consistent application of foundational practices. From improving lubrication, alignment, balancing, and precision maintenance to establishing robust work management processes and precision shutdowns, we’ve advanced through deliberate, people-driven efforts.

At Domtar, we believe that lasting reliability improvements start with people and basic work processes — not with technology. While digital tools can accelerate progress, they are not a substitute for leadership, discipline, and execution on the fundamentals. Our approach emphasizes strategy, structure, and relentless follow-through by management at all levels.

In this presentation, Allan Bohn, Mill Manager at the Marlboro Mill in South Carolina, and Tor Idhammar, Domtar’s Corporate Director of Reliability, will share how Domtar builds reliability from the top down and the ground up — starting with corporate strategy and ending with real-world, mill-level execution.