When veteran technicians face unfamiliar digital interfaces, or planners must adopt workflows designed by IT professionals who've never executed a work order, adoption failures become inevitable.

Enterprise systems and major digital transformation projects that are designed to optimise reliability, often create complexities that undermine the very performance they promise to deliver. This session explores why digital transformation in maintenance and asset management frequently falls short, and what it takes to bridge the gap between technological capability and frontline adoption.

• Organisations operate disparate systems, with some managing 100’s of applications.
• System transitions often trigger "data degradation" with new platforms paradoxically producing lower-quality maintenance records than the legacy systems they replace.
• Technicians spend more time navigating systems than maintaining assets, eroding reliability performance.
• The core issue isn't tech: it's the collision between sophisticated enterprise platforms and diverse workforces spanning generations and skill sets.
• Parallel systems can build confidence rather than force abrupt transitions.
• Peer-based training using respected tradespeople as champions, not IT staff explaining workflows they've never performed.
• Field-first design for mobile devices, gloved hands, and industrial environments, where maintenance happens.
• Small-scale validation that proves value to sceptical crews before enterprise-wide rollout.