This session explores how reliability at DP World has evolved from a tactical task into a global movement powered by people.

Across more than sixty countries, we’ve built a culture that’s human-centered and technology-enabled, united by a shared language that starts on the terminal floor and reaches the executive office.

Our journey began in 2013 with the arrival of our first reliability engineer. Since then, reliability has grown—not just in numbers, but in mindset. Today, thousands across our ports and terminals speak the language of reliability with purpose, pride, and conviction.

The movement continues to expand, creating champions who look beyond their own sites, support others, and learn from each other’s strengths. Together, they’re building a culture where reliability is more than a function—it’s a unifying force across regions and roles.

In this session, you’ll hear the voices of our people, sharing real stories that answer the questions many reliability professionals ask themselves—helping them connect the dots, find clarity, and shape the next step in their own reliability journey.

• Developed a performance reporting framework identifying trends, gaps and opportunities
• Shifted team culture toward continuous improvement and customer impact
• Enhanced transparency with timely updates to external stakeholders
• Refined recovery planning for real-time decisions balancing reliability and throughput
• Implemented proactive measures in a reactive environment
• Established a team mindset that maximizes decision-making under time pressure
• Used data and communications to support both planned and unplanned situations