Maintenance errors are preventable, but human error is inevitable. This 60-minute panel discussion transforms understanding of maintenance operations by revealing the human factors behind equipment failures and safety incidents. Expert panelists share insights on error prevention skills and organisational strategies through real-world case studies, examining how to identify error traps, strengthen communication, and build resilient systems that catch mistakes before they become costly failures.

• The role of human factors in maintenance accidents and the "Dirty Dozen" conditions that produce errors
• Non-technical skills essential for all maintenance personnel, including communication, handovers, assertiveness, and managing pressure and distractions
• Threat and error management strategies: reducing errors at the source and capturing them before impact
• Creating effective documentation and barriers to prevent, capture, and correct maintenance errors
• Building strong safety cultures through just culture policies, incident reporting systems, and learning from experience
• Managing fatigue and integrating human factors into Safety Management Systems
• Leadership approaches and task planning that reduce error-producing conditions
• Real-world case studies demonstrating successful error management and lessons learned from failures

Panelists will explore practical strategies for strengthening safety culture, learning from incidents, and developing tailored error-management approaches for maintenance departments.