What does a reliability problem look like from the workshopfloor? From the control room? From the boardroom? The answer — after 40 years —is that it looks like a completely different problem. Same failure. Different stakes, different language, different consequences.

Brian traces a journey from apprentice to CEO, using that shift in perspective as a lens on everything that has, and hasn't, changed in maintenance and reliability. The technology has transformed. Safety expectations have risen. Data is everywhere. And yet the fundamentals that actually determine whether organisations succeed, like disciplined routines, frontline ownership, and learning loops that stop repeat failures, remain as rare and as hard-won as ever.

For technical professionals with an eye on leadership, this session goes beyond the engineering. It addresses the hidden curriculum of reliability leadership: how to communicate risk without losing credibility, how to navigate competing stakeholder priorities, and how to advance without compromising the standards that got you here.

Real experiences. Real mistakes. Real recoveries.