This presentation explores how we bridged the gap between cutting-edge predictive maintenance technology and the people needed to make it work. Using best practice frameworks coupled with internal knowledge of our assets, we aligned strategy across asset management, operations, and maintenance teams. By building grassroots skills in-house and with supply chain support, we transformed data overload into prioritised, actionable alerts. The result? A shift from reactive to proactive maintenance, where teams now respond to predictive insights and see asset care as a value driver—not just a cost. Attendees will leave with practical strategies to align people, process, and technology for lasting reliability success.

Ross McCorrisken has over 12 years of experience in asset management within the water industry. Beginning his career as an apprentice Ross is currently a Technical Team Manager at Scottish Water. He leads a team responsible for developing asset health, criticality, and reliability for the organisation. His leadership has been instrumental in enhancing operational resilience and efficiency through a program of service risk improvements which have improved outcomes for customers.