As skilled technicians retire from a successful career, the challenge of recruiting new employees, transferring knowledge and assuring competence is real for asset centric organisations. United Utilities took a long term view of the skills challenge and invested resources and effort in driving sector wide change and establishing their own technical training centre to meet the challenge head on. The presentation will showcase the approach taken and the results that can be achieved.

• How to review your current approach to understand how effective your development plans are
• Why competence really matters and the impact on performance
• Technology is changing the way we work so agility in learning approaches is essential