United Utilities (UU) are on a Maintenance Excellence journey moving from a reactive maintenance environment to a more proactive and preventative way of working. This is to align more closely with an Industry Best Practice model.

UU undertook an independent maintenance & reliability assessment of the organisation’s operations, maintenance and reliability practices relating to the assets within the water, wastewater treatment, and bioresources facilities.

The outcomes and recommendations are part of our Maintenance Excellence strategy and plan, and we have delivered a blended approach to Asset Condition Management (ACM) to achieve two of our objectives:

• Increase our use of asset condition management techniques to deliver proactive ways of working.
• Visualise asset health and performance of our critical assets and use data to determine when to proactively repair or replace assets.

New technologies and capabilities have been implemented, along with improving knowledge and competence our people across multiple roles in the organisation.