Delivering efficient field service operations at scale remains a major challenge for service and asset intensive organisations. Balancing technician suitability, workforce utilisation, automated scheduling, and real-time visibility across complex operations is critical to maintaining service quality and responsiveness.

This session explores how Ventia with the support of IBM has implemented SAP Field Service Manager to modernise and optimise its scheduling and dispatching processes for its service delivery operations.

Attendees will gain insight into the operational drivers behind the initiative and the growing importance of digitally enabled field execution in improving coordination between planners, field teams, and operational systems. The presentation will also highlight practical considerations for organisations seeking to enhance workforce visibility, streamline scheduling and service workflows, and improve responsiveness in dynamic service environments.

Through real-world implementation perspectives, Ventia will share lessons learned in preparing systems, processes, master data, and work order planning capabilities to support a successful enterprise-scale rollout of SAP Field Service Manager.

• Gain insight to the operational challenges that commonly impact field service execution across large, asset-intensive organisations.
• Discover how improved coordination between planners, field teams, and operational systems can enhance service delivery outcomes.
• Gain insight into the foundational role of master data and work order planning in supporting scalable field service transformation.