A phrase too common in modern leadership is that people need to "get on the bus". This desire to set rules and enforce compliance too often leads to apathy, disengagement and underperformance. In this session, the focus shifts to help managers and people leaders build and maintain teams that are aligned, committed and driven for success. We explore the importance of building clarity around expectations, identifying signs of tension and taking action to address the critical issues in your team. Giving hard feedback is one of the most feared and poorly performed skills in leadership, but it is also one of the most vital. We explore the mindset shift required and provide a clear framework for better feedback that supports people to perform.

Key Takeaways:

• Identify the key drivers of apathy and disengagement in teams
• Understand the impact of toxic avoidance on team culture
• Reframe the importance of shared commitment to the team’s success
• Learn how to give impactful feedback to support performance
• Discover how to preserve trust while addressing underperformance