Maintenance Excellence – A Reliability Journey

The industrial landscape is witnessing a paradigm shift in how organisations approach maintenance and reliability. What was once viewed as a necessary cost centre is now recognised as a strategic competitive advantage.  

Phil presentation delves into the challenging but rewarding journey of transforming an organisation's maintenance approach through a structured excellence program. By documenting our experiences, setbacks, and breakthroughs, we provide a roadmap for others embarking on similar transformations, proving that the most difficult step is often the first one taken.

Foundation Assessment: Conduct a brutally honest evaluation of current maintenance practices, capabilities, and organizational readiness  

Strategic Road mapping: Develop a comprehensive transformation plan with clear milestones and targeted communications to build organizational momentum  

Resilient Implementation: Navigate the non-linear path to excellence by anticipating challenges and building organizational resilience  

Cultural Transformation: Establish a universal reliability language that transcends departmental silos  

Knowledge Acceleration: Systematically elevate organizational capabilities through targeted training and knowledge sharing  

Authentic Leadership: Deliver improvements with unwavering integrity while celebrating wins and transparently addressing setbacks

Topics:

Speakers

Phil White

Chief Maintenance Officer

United Utilities

21 October 2025

Birmingham, UK

See you there!