In an era where technological solutions dominate discussions about maintenance improvement, the most powerful catalyst for transformation often remains overlooked: human potential.  

Jo challenges the conventional wisdom that better maintenance outcomes stem primarily from advanced tools and techniques. Through her experience at Finsbury Foods, she’ll demonstrate how a deliberate focus on people-first principles can dramatically accelerate maintenance excellence while simultaneously enhancing team engagement, capability, and satisfaction. The findings reveal how cultural transformation serves as the foundation upon which all technical improvements can be sustainably built.

• ‍Cultural Foundations: Understand why organizational culture serves as the primary determinant of maintenance performance outcomes  ‍
• Human-Centered Transformation: Discover the methodical approach we implemented to place people at the centre of our maintenance strategy  ‍
• Trust Architecture: Learn the specific actions that broke down historical barriers and fostered unprecedented collaboration  ‍
• Frontline Impact: Examine a compelling case study showing measurable improvements in both technical outcomes and human experience  ‍
• Implementation Roadmap: Walk away with a concrete, actionable framework for initiating your own people-first maintenance revolution