In this practical and engaging session, we explore how maintenance and reliability leaders can build high-performing teams through strategic empathy. Asset-intensive organisations face unique challenges that require leaders who can both support their teams and push them toward operational excellence. We'll demonstrate how strategic empathy builds the trust and commitment needed to transform team members from passive participants into active drivers of reliability and performance.

• Identifying the critical factors that differentiate destructive cultures from high-performance environments in maintenance operations.
• Addressing toxic avoidance behaviours and implementing kind, effective feedback mechanisms to improve asset reliability
• Equipping teams to navigate change and uncertainty in industrial settings
• Applying strategic empathy to enhance decision-making for better maintenance outcomes and asset performance