Four remote operations centres in WA managed 38% of global iron ore supply in 2019 and are projected to contribute A$64 billion to the Australian economy by 2025. All software systems have technical debt and while this is well-understood in software companies, there is little visibility of technical debt or its risks in remote operations centres (ROC).
This study, based on interviews with technical and management personnel in a remote operations centre, identifies 7 elements that contribute positively or negatively to managing technical debt. David will describe how these elements were selected and the implications of their interactions. The use of a system dynamics causal diagram make visualisation of these elements accessible to operational and technology decision makers with a goal of creating greater awareness and open discussion on the creation and management of technical debt risk in ROCs.
The Maintenance Workforce of the Future
The Proliferation of Asset, Reliability and Maintenance Tech and Innovation