When mistakes are made, performance slips or damage is done, we must be able to give effective feedback. However, most leaders find it challenging and uncomfortable which leads to it being ineffective, avoided or damaging to the relationship. Giving hard and corrective feedback is vital and, in this session, empathy expert, Daniel Murray provides a clear set of tools and frameworks to not only prepare you mentally for giving feedback, but also a step-by-step guide to ensure it is clear, empathetic and provides a pathway to improved performance. If you are one of the many who needs to improve in giving hard feedback, this session is a guaranteed game-changer.

Learning outcomes:

• Critical role of feedback in team performance
• The mindset & psychology of the conversation
• The Feedback Process: a powerful tool for structuring the conversation
• Tips on tough situations & emotional impacts