Julie Fitzgerald

Julie Fitzgerald

Organisational Learning Manager

Z Energy

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Conference Sessions

Creating a High Trust Culture at Z Energy During Incredible Change

Z Energy is a New Zealand’s largest retail fuel company, providing just under half of New Zealand’s total fuel needs.  Alongside the service station network, Z is also a fuel wholesaler to the Caltex branded service station network along with suppling fuel to retail customers and large commercial customers, airlines, trucking companies and vehicle fleet operators. Z owns and manages nearly 200 Z branded service stations, approximately 160 truck stops and nine bulk fuel storage terminals across Aotearoa New Zealand. Our purpose is 'solving what matters for a moving world' and we aspire to be more than a hydrocarbon related company.  

In 2022, New Zealand’s Marsden Point Oil refinery, responsible for processing and providing approximately 70% of the countries fuel needs, stopped importing and refining crude oil. This required NZ to transition to an import only supply model, triggering the single biggest structural shift in our industry since the Marsden Point refinery started operation some 60 years ago. Given the significance and implications on the country's security of supply, public interest in this change from politicians, customers, staff, and a wide range of other stakeholders was high – keen to see that it was done safely, professionally and with no negative impacts on customers or our economy.

Z’s ‘Pae Tawhiti’ change programme, focused on managing Z's exit from the crude oil supply chain through this transition, while building the capability needed to manage the responsibilities inhouse and position our supply chain for optimisation in the future. The role of Z’s Organisational Development (OD) team was to design and implement the business change management and capability development to ensure Z was first and foremost, ready and able to safely transition to an import terminal model on Day One, stabilise our operations and then optimise Z’s supply chain.

How to Make Training More Engaging Through the Use of Gamification

Z recently, went through a significant change that impacted teams from across their business including operational teams at terminals, engineers and finance. Find out how they are using a gamified simulation their business to build technical capabilities, foster a culture of collaboration and continuous improvement and have a whole bunch of fun.

The team will share:

• How Z went about determining the learning outcomes
• Why Z decided to use gamification to achieve their learning outcomes for this audience
• How Z is using gamification to effectively engage learners and deliver business outcomes
• How the game fits within the broader learning offering

And be left understanding:

• How to evaluate whether gamification is right for you
• How to ensure that gamification delivers learning outcomes
• How to approach engaging stakeholders and taking them on the journey

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20 March 2024

Esplanade Fremantle, Perth

See you there!